Culture differences - when the same thing means different things in two cultures, communication can be difficult.
The potential tension could be that information shared is not relevant and can confuse a situation, there for only need to know information should be passed on when relevant to a certain situation.
Am I communicating in the correct method?Maybe a phone conversation has been unsatisfactory in some way, but a face to face meeting would help to establish better communication. Individual personality. Sometimes the information might be of a sensitive nature, such as when breaking bad news or dealing with private information, and I will need to be especially sensitive. On a day to day basis the care staff must ensure that handovers are not done in front of residents, or family members. Non verbal communication Non-verbal communication is a form of communication that take place almost subconsciously, that is, without being aware of thinking. To reassure Hannah, I would explain that all staff have to follow policies and procedures on a daily basis ,to ensure confidently rules are followed and her information is treated with respect. Explain how communication affects relationships in an adult social care setting 1. If you use language that fits the individuals communicating it will reduce confusion. Importantly, individuals need to be informed about these services and be able to access them. There is also an ADL form where we ask if there are any language barriers e. Some adults struggle with literacy and may feel embarrassed by their difficulties. Sometimes a table between me helps a person feel protected. They may show a picture of food to signal they are hungry or a face to show the emotion or how they are feeling.
At the same time, I need to be aware of not being too simplistic and coming across as patronising. Receiving clear and correct information from that individual.
Abbie Liffen Unit Principles of communication in adult social care settings Outcome 1 Understand why effective communication is important in adult social care settings 1. Look at their posture and body language; this can say a lot about how they are feeling.Individual circumstances should always be taken into consideration also, am I communicating in the right tone of voice? Ask for feedback from the receiver. The environment may need to be adjusted, for example , loud noises or flashing lights could distract the person ,which could lead to ineffective communication. Understand why communication is important in adult social care settings 1. Closeness can encourage sharing. It also ensures any health and safety issues are recognised and reported. For example if you were being sarcastic, the tone in your voice may change whereas over text, a picture message would make it clearer. Sharing is an essential part of the service of many aspects of health and social care, when needed the expertise of the other parties ensure that the resident is getting the best care possible. Describe ways to maintain confidentiality in day-to-day communication 4. Maybe a phone conversation has been unsatisfactory in some way, but a face to face meeting would help establish better communication. Talking to family and friends to see if there is any advice they can give to effectively communicate with this person.
Foreign language — when someone speaks a different language or uses sign language, they may not be able to make any sense of information they are being given by someone trying to help them if that person does not speak their language.
You can establish communication and language needs either from the social worker or from the initial assessment.
In domiciliary care work this is especially important are we are entering individuals homes.